SIGNIFY SHELF CONTENT

eLearning Development.

Signify's Pollen Series comprises a range of responsive (PC/ tablet / mobile) shelf content.

The Pollen Series can be customised to align to your organisation's corporate identity at a small customisation fee.

The Pollen Series is aimed at a Supervisory and Team Leader-level target audience, and includes the following topics:
elearning-development
Personal Mastery
1. Active Listening
POD 1 - Creating context:
  • Understanding the basics of active listening.
  • Examining the impact of poor listening on relationships and on your life.
POD 2 - Practical application:
  • Listening Skills Self-Assessment.
POD 3 - Practical application:
  • The keys to active listening and how to use them.
POD 4 - Practical application:
  • Using different types of questions to improve your active listening.
2. Controlling your anger
POD 1 - Understanding anger:
  • Understanding anger as an emotion and its impact on you.
  • Examining the reasons why we get angry.
  • Understanding why it’s important to control our anger.
  • Identifying the consequences of not controlling your anger.
POD 2 - Taking charge of your anger:
  • Exploring the golden rules when you're feeling extremely angry.
  • Learning the 6 steps to control your anger.
  • Identifying your hot buttons and creating neutralisers for them.

2. Conflict Management
POD 1 – The influence of perception on conflict management:
  • Reframing our perception of conflict towards neutral ground and more productive conflict management.
POD 2 – Conflict management styles and situational application:
  • Understanding the different conflict styles.
  • The pros and cons of each style.
  • Appropriateness of a style to a situation.
POD 3 – Practical application:
  • Strategies to effectively manage conflict.
POD 4 – Personal development in action:
  • Selecting the appropriate conflict resolution response suitable to a specific scenario.
3. Emotional Intelligence
POD 1 – Foundational concepts of EI:
  • What is Emotional Intelligence?
  • Why is it important?
  • Assessing your current Emotional Intelligence.
  • How to grow my Emotional Intelligence.
POD 2 - The Competencies of Emotional Intelligence:
  • Self-Awareness.
  • Self-Management.
POD 3 - The Competencies of Emotional Intelligence:
  • Social Awareness.
  • Social Skills.
POD 4 - Practical application:
  • Interactive emotional self-awareness activities.
4. Time Management
POD 1 – Creating context:
  • Understanding the nature of time.
  • Analysing how you spend your time.
POD 2 – The circle of Influence and Concern:
  • Examining the different spheres of your life.
  • Identifying what you can control and what you can't.
POD 3 – Creating alignment between your values and how you spend your time and energy:
  • Creating priorities for your life.
  • Setting goals and developing actions plans to achieve your goals.
POD 4 – Practical time management tools and techniques:
  • The 80/20 principle.
  • The Urgency and Importance quadrants.
  • Work tactics to simplify your day at the office.
  • Using routines and schedules to simplify your life.
Life Skills
1. Stress Management
POD 1 – What is Stress?
  • The difference and impact of stressors in your life.
  • Identifying sources of stress in your life.
POD 2 – Towards better balance:
  • Stress at home.
  • Strategies for better balance in your life.
POD 3 – Managing sources of stress:
  • Stress at work.
POD 4 – Coping strategies for stress:
  • Developing optimism and coping skills to minimise the negative impact of stress on your life.
2. Resilience
POD 1 – Creating context:
  • What is Resilience?
  • How do you benefit from being resilient?
POD 2 – Introduction to the 5 Resiliency Assets:
  • The value of good Relationships in becoming more resilient.
POD 3 – Introduction to the 5 Resiliency Assets:
  • Emotional Intelligence as a second asset to developing your resilience.
POD 4 – Introduction to the 5 Resiliency Assets:
  • How Problem Solving, Decisive Action and Perseverance supports resilience in your life.
POD 5 – Introduction to the 5 Resiliency Assets:
  • How Coping Skills helps you become more resilient.
3. Making change easy
POD 1 – Why change is easier for some than others:
  • Understanding different kinds of change.
  • Identifying your feelings about change.
  • Determining the level of control you have over change.
POD 2 – Reasons for resisting change:
  • Identifying the top 5 reasons for resisting change.
  • Considering different action steps to address change resistance.
  • Reviewing other lessons learned about resistance to change.
POD 3 – Bolstering change leaders:
  • Examining Prosci's 5 tips to overcome change resistance.
  • Identifying Prosci's top 3 reasons for change resistance.
  • Reviewing the ADKAR® change model as change leader tool.
  • Developing resilience in change leaders.
POD 4 – Tips for dealing with change:
  • Examining the impact of your thoughts, attitude, actions and routines on your ability to successfully cope with change.
  • Using your thoughts, attitudes, actions and routines to help you to make change easy.
4. Courageous Conversations
POD 1 – What a courageous conversation is and why they need to happen.
  • Issues we need to address during a courageous conversation.
  • What can we communicate during these conversations.
  • Screening questions to check if a courageous conversation is needed.
  • Steps to prepare for a courageous conversation.
POD 2 – The keys to a successful courageous conversation.
  • Discovering the top strategies to ensure a successful outcome of your conversation.
POD 3 – Communication skills to make your courageous conversation work.
  • Ensuring a more successful courageous conversation in 4 easy steps.
Career Management
1. Coaching
POD 1 – Creating context:
  • Coaching explained.
  • The rationale for coaching.
  • The principles of coaching.
  • The different roles in coaching.
  • How coaching differs from managing and which approach to use, when.
POD 2 – The GROW Coaching Process:
  • Covering the steps and activities within the GROW coaching process.
POD 3 – The LEARN Coaching Model:
  • Covering the principles of the LEARN coaching model.
POD 4 – Supporting practical application:
  • Learning how to build trust to achieve a successful coaching outcome.
2. Mentoring
POD 1 – Creating context:
  • The concept and purpose of mentoring.
POD 2 – The Macro Mentoring Process:
  • Phase 1: Establishment.
  • Phase 2: Relationship building and implementation.
  • Phase 3: Assessment.
  • Phase 4: Separation.
POD 3 – The Micro Mentoring Process:
  • The 6 steps that provide structure to any mentoring conversation.
  • Overview of the stakeholder roles in the Mentoring Process: The Mentor, the Mentee and the Line Manager.
POD 4 – Supporting the Mentoring Process:
  • The nature of Change and Transformation that takes place in a mentoring process.
3. Teamwork
POD 1 – Creating context:
  • Distinguishing between a team and a group.
  • Defining group dynamics and how this fits into the stages of team development.
POD 2 – Self-development tool for Team Leaders:
  • Getting maximum results from your team.
  • Using team norms to contribute to collective performance.
POD 3 – Supporting teamwork through leadership and management style:
  • Using the Situational Leadership Model.
POD 4 – Practical tips and tools for Team Leaders:
  • Tips for effective feedback.
  • Ways to improve your team.
  • Developing your team's character.
4. Motivation
POD 1 – What is motivation?
  • Defining motivation.
  • Understanding how motivation creates purpose.
  • Identifying the 3 components of motivation.
  • Understanding internal and external motivation.
POD 2 – Theories of motivation:
  • Discovering six of the most common theories of motivation.
POD 3 – Manager's tips for employee motivation:
  • Distinguishing between morale and motivation.
  • Understanding the impact of good morale in the workplace.
  • Uncovering myths about what motivates employees.
  • Identifying 8 ways for managers to motivate their employees.
POD 4 – Motivating myself:
  • Identifying what you really want and need.
5. Self-directed Leadership
POD 1 – What is self-directed leadership?
  • Understanding what self-leadership means.
  • Examining the reasons why this has become a critical future skill.
POD 2 – The self-leadership process – Part 1
  • Examining the second part of the self-leadership process.
POD 3 – The self-leadership process – Part 2
  • Exploring boundaries and work ethic in your work environment.
POD 4 – Tips and tools for self-leadership
  • Understanding the rationale for making self-leadership a priority.
  • Exploring tips and tools to help you become a self-directed leader.
Transversal Skills
1. Problem-Solving
POD 1 - Creating context:
  • How to prioritise problems.
  • 7 quick problem-solving steps for busy people.
POD 2 - Practical problem-solving strategy #1:
  • Examining the Root Cause Analysis problem-solving technique.
POD 3 - Practical problem-solving strategy #2:
  • Understanding how to use the 5 Why's problem-solving technique.
POD 4 - Practical problem-solving strategy #3:
  • Using the SWOT Analysis technique in problem-solving.
2. Decision-Making
POD 1 - Creating context:
  • Understanding what decision-making is.
  • The key focus points during the decision-making process.
POD 2 - Using a decision-making technique:
  • Creating decisioning criteria.
  • Weighting alternatives.
POD 3 - Practical decision-making strategy #1:
  • Analysing the Force Field Analysis technique as decisioning tool.
POD 4 - Practical decision-making strategy #2:
  • Examining the Cause-and-Effect Analysis technique for decision-making.
3. Diversity Management
POD 1 - What is diversity?
  • Understanding what diversity really means.
  • Examining the things that make people diverse.
POD 2 - The organisational benefits of diversity.
  • Identifying multiple benefits of a diverse workforce for an organisation.
POD 3 - Making diversity work.
  • Examining different organisational focus points where energy and effort should be targeted, to improve diversity management and inclusivity.

Personal Branding
1. Being Assertive
POD 1 – How assertive are you?
  • Examine the benefits of being assertive in changing your life for the better.
POD 2 – Identify the 3 behavioural styles and their characteristics:
  • Passive, Assertive and Aggressive.
POD 3 – Habits to help you become more assertive:
2. Telling a good story
POD 1 – Discover why a story is such a powerful tool.
POD 2 – Examine the elements of a good story.
POD 3 – Helpful tips and tools to improve your ability to tell a good story.
3. Presentation Skills
POD 1 – Planning your presentation:
  • Identifying the purpose of your presentation: Why, What, How.
  • Creating context by examining the facts about your topic.
  • Planning your pitch by examining the needs and expectations of your target audience.
  • Planning your approach by selecting the right dress code.
POD 2 – Building your presentation:
  • Defining your introduction by formulating the background, the baseline and the outline.
  • Identifying and using meaningful information using the SLIDE technique.
  • Creating a powerful close by summarising, engaging audience participation and closing with a call to action.
POD 3 – Rehearsing your presentation:
  • Familiarise yourself with the content and practicing the presentation.
  • Rehearsing your presentation and making notes.
  • Integrating different presentation methods into your delivery.
  • Improving on your delivery by asking for feedback.
POD 4 – Delivering your presentation:
  • Calming your nerves.
  • Opening the presentation with a great introduction.
  • Using effective body language throughout your presentation.
  • Communicating effectively with your audience.
4. Dress for Success
POD 1

Dress codes for different levels in a company. Learn what to wear to work that will suit your position in the office.

POD 2

General rules that can ensure you always look professional at work and at workplace events.

Workplace Conduct
1. Meeting Etiquette
POD 1 – Conduct guidelines for effective meetings
  • Global meeting statistics.
  • How not to behave during meetings.
  • The Back-to-Basics Guide for Good Meetings.
  • Meeting Do's and Don'ts.
POD 2 – Why meetings don't work:
  • Contributing factors as to why most meetings are ineffective:
    • Information
    • Meeting length
    • Starting late
    • Thinking out loud
    • No accountability
    • Recap
POD 3 - Making meetings work:
  • 6 Methods to ensure your meetings are effective and efficient:
    • Information
    • Meeting length
    • Starting late
    • Thinking out loud
    • No accountability
    • Recap
2. Dealing with Bullying
POD 1 – Identifying bullying behaviours:
  • Cyber bullying.
  • Bullying at work.
  • Bullying at school.
POD 2 – Identifying workplace bullies:
  • The 6 most common types of workplace bullies.
POD 3 - Self-help resources
  • Resources for support for bullying at school.
  • Resources for support if you are being cyberbullied.
  • Recap of workplace bullying behaviours.
  • Testing your reality.
  • 9 suggestions to deal with a workplace bully.
3. Sexual Harassment
POD 1 – The Code of Good Practice:
  • Defining what constitutes sexual harassment.
  • Identifying what the Code of Good Practice covers in terms of sexual harassment.
  • Determining where and how the Code applies.
  • Determining workplace policy principles that relate to sexual harassment.
POD 2 – The Faces of sexual harassment:
  • Creating context: Reflecting on facts and figures about sexual harassment.
  • Identifying different forms and behaviours of sexual harassment.
POD 3 - Taking action:
  • Determining your first response when facing sexual harassment.
  • Identifying practical tips to deal with sexual harassment.
  • Determining the formal steps available to victims of sexual harassment.
POD 4 - Healing from sexual harassment:
  • Understanding what trauma is.
  • Identifying the signs and symptoms of trauma caused by sexual harassment.
  • Determining steps you can take to heal from the trauma of sexual harassment.
Relationship Building and Networking Skills
1. Dealing with difficult People
POD 1 – Creating context:
  • What is a difficult person?
  • Types of difficult people.
POD 2 – Dealing with difficult people in general:
  • 8 steps to effectively deal with difficult people.
POD 3 – Dealing with the difficult customer:
  • 8 Strategies to deal with the difficult customer.
  • The do's and don'ts of dealing with the difficult customer.

2. How to talk to anyone
POD 1 – Tips for talking:
  • Ten tips for people-centred communication.
POD 2 – Being a great conversationalist:
  • 10 tricks to become a great conversationalist.
POD 3 – Generational communication:
  • Getting to know the 5 generations, their background, characteristics, communication preferences and strengths.
POD 4 – Office Small Talk:
  • The most important do’s and don’ts of office small talk.
3. Effective Emails
POD 1: Things you need to know about your recipient before you write an email:
  • Planning your email by asking questions about the goal, the message, the recipient and the subject line of your email.
POD 2: Good emails have...
  • Discovering top tips for writing a good beginning, middle and end to your email, including:
    • The greeting
    • The introduction
    • The middle or body of the email
    • The wrap up and sign-off of your email.
POD 3: Rules to live by:
  • Identifying important rules to help you communicate with impact and write effective emails.
POD 4: When to send your email.
  • Determining the best time to send your email to get a quick response:
Technical Skills
1. PC Basics
POD 1 – Navigation:
  • Learning how to navigate and find your way around documents and websites using a computer.
POD 2 – The Keyboard:
  • Identifying and using the different functionalities on a standard computer keyboard.
POD 3 – The Mouse:
  • Learning how to use the mouse to increase the efficiency of your work on a computer.
POD 4 – The Desktop:

Learning how to find your way around and use the basic functions on the computer desktop, which includes:

  • The Taskbar
  • The Start Icon
  • The Control Panel
  • Checking Network Connectivity
  • Using File Explorer
  • Internet Browsers
Risk Management
ABC Introduction
  • Understanding the difference between corruption and fraud.
  • Identifying the dimensions of corruption (corrupt activities).
  • Identifying corrupt practices.
ABC Bribery
  • Defining bribery as a transaction.
  • Understanding what can be viewed as a bribe.
  • Identifying the elements and evidence that constitute bribery.
  • Scenario-based learning. Determining the right course of action given the scenario.
Conflict of Interest
  • Understanding the importance of ethics by means of global scandals.
  • Defining conflict of interest.
  • Determining whether a conflict of interest exists.
  • Using guidelines for decision making to avoid conflict of interest.
ABC Compliance
  • Defining a culture of compliance.
  • Identifying the 8 elements of a good compliance programme.
AML and CTF: Anti-Money Laundering and Counter Terrorist Financing
  • Defining fraud, money laundering and terrorist financing.
  • Examining facts about money laundering and terrorist financing.
  • Using examples to explain the 3 steps in the money laundering process.
  • Identifying the 5 key steps to contribute to combating money laundering and terrorist financing.
AML/CTF: Suspicious Transactions
  • Examining the evidence: Timeline of major corporate fines relating to measures, controls and screening of customers and 3rd parties.
  • Questioning transaction criteria to identify potential suspicious transactions.
  • Interrogating example scenarios of suspicious customer behaviour/transactions.
  • Using the 4 checkpoints for effective reporting of potentially suspicious transactions.
  • Applying the 3 rules to successful reporting and identification of criminals.
KYC: Know your Customer
  • Understanding the basic principles of KYC.
  • Examining what KYC tells you about customers and 3rd parties.
  • Reviewing KYC programme steps.
  • Identifying the 3 elements of KYC good practice.
  • Reflecting on the KYC process.
  • Using the S-A-F-E method as KYC for transactions.


Automotive Series
Practical Selling Skills
POD 1 - Introduction:
  • Defining who a customer is.
  • Understanding what customers expect from a sales executive.
  • Analysing how to influence the 6-step customer buying cycle.
  • Using the 8-step sales process to close the deal.
POD 2 – Meet and Greet:
  • Analysing the three deciding factors that customers measure a sales executive on.
  • Understanding how to make a great first impression using personal appearance, approach and attitude.
POD 3 - Qualify the customer:
  • Identifying three steps to successfully qualify a customer.
  • Applying different question types to qualify a customer.
  • Identifying focus areas to formulate qualifying questions.
POD 4 – Present the Product: PART 1
  • Demonstrating how to present the vehicle to the customer.
POD 4 – Present the Product: PART 2
  • Demonstrating how to do a static and dynamic vehicle presentation.
  • Using the 6-point presentation process during the vehicle demonstration.
  • Demonstrating the steps to follow before, during and after a demonstration drive.
POD 5 – Addressing Objections:
  • Understanding the value of an objection in the sales process.
  • Differentiating between an objection and an excuse.
  • Identifying the main types of objections.
  • Demonstrating two strategies and a 5-step process to address objections.
  • Applying techniques to demonstrate value to the customer.
  • Listing the do’s and don’ts when handling objections.
POD 6 – Ask for the Deal:
  • Understanding how to close the deal, ask for the sale and seal the deal.
  • Distinguishing between three different types of deal closers and when to use them.
  • Applying the 9-step process to seal a deal.
Compliance Series
1. Risk Management
POD 1 – What is risk?
  • Why risk management?
  • What is risk?
  • Risk categories
POD 2 – What is risk management?
  • What risk management involves.
  • Making risk management work.
  • The benefits of managing risk.
  • Adopting a robust risk culture.
POD 3 – The risk management process Part 1.
  • Clarifying goals
  • Identifying key stakeholders
  • Identifying risks
POD 4 – The risk management process Part 2.
  • Acting on risk
  • Monitoring and reviewing risk management
  • Communication in risk management
2. Labour Relations Act
POD 1 – Aims of the LRA.
  • Explaining the purpose of the Act.
  • Examining what is included and excluded by the Act.
POD 2 – Key stakeholders in terms of the LRA.
  • Identifying the key stakeholders in terms of the LRA.
  • Identifying the roles of each stakeholder.
POD 3 – Unfair labour practices and dismissal.
  • Identifying four types of unfair labour practices.
  • Explaining how disputes about unfair labour practices should be handled.
  • Exploring the remedies available in case of unfair labour practice.
  • Identifying valid reasons for dismissal.
  • Identifying the criteria for fair dismissal procedures.
POD 4 – Disciplinary and grievance procedures.
  • Explaining the disciplinary procedure.
  • Explaining the grievance procedure.
3. Basic Conditions of Employment Act
POD 1 – Role-player rights.
  • Identifying the duties of employers and employees in terms of the Act.
POD 2 – Guidelines for working hours.
  • Examining the guidelines pertaining to working hours, including ordinary hours, overtime, meal intervals, rest periods, public holidays, night work and Sunday work.
POD 3 – Guidelines for leave.
  • Explaining employee leave as it applies to annual leave, sick leave, maternity leave and family responsibility leave.
POD 4 – Guidelines for remuneration.
  • Identifying the employer information to be provided to an employee.
  • Reviewing guidelines for employee records.
  • Identifying information to be included on a pay slip or salary advice.
  • Explaining regulations about salary deductions.
4. Employment Equity Act
POD 1 – Overview of the EE Act.
  • Understanding the purpose of the EE Act.
  • Examining the guidelines for implementation of the Act in the workplace.
POD 2 – Unfair discrimination.
  • Defining unfair discrimination in the workplace.
  • Exploring guidelines and requirements to avoid unfair discrimination.
POD 3 – Affirmative action.
  • Defining affirmative action.
  • Identifying key concepts associated with affirmative action.
  • Reviewing employment policy requirements regarding affirmative action.
POD 4 – Implementation of affirmative action.
  • Explaining compliance in the context of affirmative action.
  • Defining the Employment Equity Plan, the Employment Equity Report.
  • Reviewing the enforcement of employment equity in the workplace.
5. Occupational Health and Safety Act
POD 1 – Overview of the OHS Act.
  • Understanding the legal intent of the OHS Act.
  • Examining what is included and excluded by the Act.
POD 2 – Duties in terms of the OHS Act.
  • Identifying the duties of employers and employees in terms of the Act.
POD 3 – Duties in terms of the OHS Act.
  • Examining the duties of inspectors, representatives, and committees in terms of the Act.
POD 4 – OHS workplace procedures .
  • Explaining compliance in the context of affirmative action.
  • Defining the Employment Equity Plan, the Employment Equity Report.
  • Reviewing the enforcement of employment equity in the workplace.
6. Workplace Ethics
POD 1 – The core of workplace ethics.
  • Understanding what workplace ethics are.
  • Examining the basis of workplace ethics - our collective values and beliefs.
POD 2 – Ethical workplace behaviour.
  • Identifying the questions one can ask to test the ethics of a decision.
  • Reviewing how ethics apply to relationships inside and outside the workplace.
POD 3 – The dark side of Workplace Ethics.
  • Testing your understanding of ethical and unethical behavior through practical scenarios.
6. Workplace Ethics
POD 1 – The core of workplace ethics.
  • Understanding what workplace ethics are.
  • Examining the basis of workplace ethics - our collective values and beliefs.
POD 2 – Ethical workplace behaviour.
  • Identifying the questions one can ask to test the ethics of a decision.
  • Reviewing how ethics apply to relationships inside and outside the workplace.
POD 3 – The dark side of Workplace Ethics.
  • Testing your understanding of ethical and unethical behavior through practical scenarios.
7. Protection of Personal Information Act
POD 1 – Overview of the PoPI Act.
  • Identifying what the PoPI Act is.
  • Understanding how the Act is applied.
  • Reviewing the aims of the Act.
  • Identifying 5 key definitions contained in the Act.
  • Understanding what 'integrity of information' means.
POD 2 – Classification of 'Personal information' under the Act.
  • Identifying examples of personal information.
  • Understanding personal rights under the Act.
  • Examining how personal information should be handled to manage risk.
POD 3 – Implementation of the Act.

Examining how the PoPI Act is implemented pertaining to:

  • The duties of the Information Regulator.
  • Your rights in terms of direct marketing.
  • How to lodge a complaint.
  • The penalties applicable for non-compliance to the PoPI Act.
8. Public Finance Management Act
POD 1 – Overview of the PFMA Act.
  • Examining the background information to the Act.
  • Understanding the purpose and objectives of the Act.
  • Reviewing the PMFA in relation to the South African Constitution.
POD 2 – The Chapters of the PFMA.
  • Creating awareness of the scope of the PFMA.
POD 3 – Policies contained in the Act.

Examining the policies contained in the PoPI Act pertaining to:

  • Departments and Public Entities.
  • National Treasury.
  • Provincial Treasuries.
  • Loans, guarantees, and other commitments.
  • Accounting officers and financial statements.
  • Offences.
Wellness
1. HIV-AIDS
POD 1 – Overview of HIV-AIDS:
  • Identifying what HIV-AIDS means.
  • Understanding how HIV-AIDS is contracted.
  • Identifying the different stages of HIV-AIDS.
  • Understanding how HIV testing works.
POD 2 – Prevention of HIV-AIDS:
  • Listing the different ways to prevent HIV-AIDS in 4 areas, including:
    • Sexual contact.
    • Mother-to-child.
    • Injecting equipment.
    • Blood transfusing, and organ or tissue transplant.
POD 3 – Living with HIV_AIDS:
  • Identifying ways to stay healthy and productive when living with HIV, including:
    • Taking medication.
    • Exercising regularly.
    • Dieting in a balanced way.
    • Consulting with a health professional.
    • Building a support system with the help of family and friends.
POD 4 – Overview of Sexually Transmitted Diseases (STDs):
  • Defining what an STD is.
  • Identifying the different types of STDs.
  • Identifying different ways to practice safe sex to minimise the risk of becoming infected.
2. Trauma and PTSD
POD 1 – Overview of Trauma and Post-traumatic stress:
  • Defining trauma and post-traumatic stress.
  • Identifying the sources of trauma and post-traumatic stress.
  • Examining the impact of trauma and post-traumatic stress.
POD 2 – Development stages of Trauma and Post-traumatic stress:
  • Identifying the stages of trauma and post-traumatic stress.
  • Explaining the signs and symptoms of trauma and post-traumatic stress.
POD 3 – The healing process:
  • Examining the role of 'locus of control' in dealing with trauma and post-traumatic stress.
  • Exploring tips and tools to recover from trauma and post-traumatic stress.
POD 4 – Helping others in trauma:
  • Using a 3-step approach to help people at the point of trauma.
  • Identifying ways to support others to heal from trauma.
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