Signify Shelf Content - eLearning Development

Signify's Pollen Series comprises a range of responsive (PC/ tablet / mobile) shelf content.

The Pollen Series can be customised to align to your organisation's corporate identity at a small customisation fee.

The Pollen Series is aimed at a Supervisory and Team Leader-level target audience, and includes the following topics:

Personal Mastery
1. Active Listening
POD 1 - Creating context:
  • Understanding the basics of active listening.
  • Examining the impact of poor listening on relationships and on your life.
POD 2 - Practical application:
  • Listening Skills Self-Assessment.
POD 3 - Practical application:
  • The keys to active listening and how to use them.
POD 4 - Practical application:
  • Using different types of questions to improve your active listening.
2. Controlling your anger
POD 1 - Understanding anger:
  • Understanding anger as an emotion and its impact on you.
  • Examining the reasons why we get angry.
  • Understanding why it’s important to control our anger.
  • Identifying the consequences of not controlling your anger.
POD 2 - Taking charge of your anger:
  • Exploring the golden rules when you're feeling extremely angry.
  • Learning the 6 steps to control your anger.
  • Identifying your hot buttons and creating neutralisers for them.

3. Conflict Management
POD 1 – The influence of perception on conflict management:
  • Reframing our perception of conflict towards neutral ground and more productive conflict management.
POD 2 – Conflict management styles and situational application:
  • Understanding the different conflict styles.
  • The pros and cons of each style.
  • Appropriateness of a style to a situation.
POD 3 – Practical application:
  • Strategies to effectively manage conflict.
POD 4 – Personal development in action:
  • Selecting the appropriate conflict resolution response suitable to a specific scenario.
4. Emotional Intelligence
POD 1 – Foundational concepts of EI:
  • What is Emotional Intelligence?
  • Why is it important?
  • Assessing your current Emotional Intelligence.
  • How to grow my Emotional Intelligence.
POD 2 - The Competencies of Emotional Intelligence:
  • Self-Awareness.
  • Self-Management.
POD 3 - The Competencies of Emotional Intelligence:
  • Social Awareness.
  • Social Skills.
POD 4 - Practical application:
  • Interactive emotional self-awareness activities.
4. Time Management
POD 1 – Creating context:
  • Understanding the nature of time.
  • Analysing how you spend your time.
POD 2 – The circle of Influence and Concern:
  • Examining the different spheres of your life.
  • Identifying what you can control and what you can't.
POD 3 – Creating alignment between your values and how you spend your time and energy:
  • Creating priorities for your life.
  • Setting goals and developing actions plans to achieve your goals.
POD 4 – Practical time management tools and techniques:
  • The 80/20 principle.
  • The Urgency and Importance quadrants.
  • Work tactics to simplify your day at the office.
  • Using routines and schedules to simplify your life.
Life Skills
1. Stress Management
POD 1 – What is Stress?
  • The difference and impact of stressors in your life.
  • Identifying sources of stress in your life.
POD 2 – Towards better balance:
  • Stress at home.
  • Strategies for better balance in your life.
POD 3 – Managing sources of stress:
  • Stress at work.
POD 4 – Coping strategies for stress:
  • Developing optimism and coping skills to minimise the negative impact of stress on your life.
2. Resilience
POD 1 – Creating context:
  • What is Resilience?
  • How do you benefit from being resilient?
POD 2 – Introduction to the 5 Resiliency Assets:
  • The value of good Relationships in becoming more resilient.
POD 3 – Introduction to the 5 Resiliency Assets:
  • Emotional Intelligence as a second asset to developing your resilience.
POD 4 – Introduction to the 5 Resiliency Assets:
  • How Problem Solving, Decisive Action and Perseverance supports resilience in your life.
POD 5 – Introduction to the 5 Resiliency Assets:
  • How Coping Skills helps you become more resilient.
3. Making change easy
POD 1 – Why change is easier for some than others:
  • Understanding different kinds of change.
  • Identifying your feelings about change.
  • Determining the level of control you have over change.
POD 2 – Reasons for resisting change:
  • Identifying the top 5 reasons for resisting change.
  • Considering different action steps to address change resistance.
  • Reviewing other lessons learned about resistance to change.
POD 3 – Bolstering change leaders:
  • Examining Prosci's 5 tips to overcome change resistance.
  • Identifying Prosci's top 3 reasons for change resistance.
  • Reviewing the ADKAR® change model as change leader tool.
  • Developing resilience in change leaders.
POD 4 – Tips for dealing with change:
  • Examining the impact of your thoughts, attitude, actions and routines on your ability to successfully cope with change.
  • Using your thoughts, attitudes, actions and routines to help you to make change easy.
Career Management
1. Coaching
POD 1 – Creating context:
  • Coaching explained.
  • The rationale for coaching.
  • The principles of coaching.
  • The different roles in coaching.
  • How coaching differs from managing and which approach to use, when.
POD 2 – The GROW Coaching Process:
  • Covering the steps and activities within the GROW coaching process.
POD 3 – The LEARN Coaching Model:
  • Covering the principles of the LEARN coaching model.
POD 4 – Supporting practical application:
  • Learning how to build trust to achieve a successful coaching outcome.
2. Mentoring
POD 1 – Creating context:
  • The concept and purpose of mentoring.
POD 2 – The Macro Mentoring Process:
  • Phase 1: Establishment.
  • Phase 2: Relationship building and implementation.
  • Phase 3: Assessment.
  • Phase 4: Separation.
POD 3 – The Micro Mentoring Process:
  • The 6 steps that provide structure to any mentoring conversation.
  • Overview of the stakeholder roles in the Mentoring Process: The Mentor, the Mentee and the Line Manager.
POD 4 – Supporting the Mentoring Process:
  • The nature of Change and Transformation that takes place in a mentoring process.
3. Teamwork
POD 1 – Creating context:
  • Distinguishing between a team and a group.
  • Defining group dynamics and how this fits into the stages of team development.
POD 2 – Self-development tool for Team Leaders:
  • Getting maximum results from your team.
  • Using team norms to contribute to collective performance.
POD 3 – Supporting teamwork through leadership and management style:
  • Using the Situational Leadership Model.
POD 4 – Practical tips and tools for Team Leaders:
  • Tips for effective feedback.
  • Ways to improve your team.
  • Developing your team's character.
4. Motivation
POD 1 – What is motivation?
  • Defining motivation.
  • Understanding how motivation creates purpose.
  • Identifying the 3 components of motivation.
  • Understanding internal and external motivation.
POD 2 – Theories of motivation:
  • Discovering six of the most common theories of motivation.
POD 3 – Manager’s tips for employee motivation:
  • Distinguishing between morale and motivation.
  • Understanding the impact of good morale in the workplace.
  • Uncovering myths about what motivates employees.
  • Identifying 8 ways for managers to motivate their employees.
POD 4 – Motivating myself:
  • Identifying what you really want and need.
Transversal Skills
1. Problem-Solving
POD 1 - Creating context:
  • How to prioritise problems.
  • 7 quick problem-solving steps for busy people.
POD 2 - Practical problem-solving strategy #1:
  • Examining the Root Cause Analysis problem-solving technique.
POD 3 - Practical problem-solving strategy #2:
  • Understanding how to use the 5 Why's problem-solving technique.
POD 4 - Practical problem-solving strategy #3:
  • Using the SWOT Analysis technique in problem-solving.
2. Decision-Making
POD 1 - Creating context:
  • Understanding what decision-making is.
  • The key focus points during the decision-making process.
POD 2 - Using a decision-making technique:
  • Creating decisioning criteria.
  • Weighting alternatives.
POD 3 - Practical decision-making strategy #1:
  • Analysing the Force Field Analysis technique as decisioning tool.
POD 4 - Practical decision-making strategy #2:
  • Examining the Cause-and-Effect Analysis technique for decision-making.
Personal Branding
1. Being Assertive
POD 1 – How assertive are you?
  • Examine the benefits of being assertive in changing your life for the better.
POD 2 – Identify the 3 behavioural styles and their characteristics:
  • Passive, Assertive and Aggressive.
POD 3 – Habits to help you become more assertive.
2. Telling a good story
POD 1 – Discover why a story is such a powerful tool:
POD 2 – Examine the elements of a good story:
POD 3 – Helpful tips and tools to improve your ability to tell a good story:
3. Presentation Skills
POD 1 – Planning your presentation:
  • Identifying the purpose of your presentation: Why, What, How.
  • Creating context by examining the facts about your topic.
  • Planning your pitch by examining the needs and expectations of your target audience.
  • Planning your approach by selecting the right dress code.
POD 2 – Building your presentation:
  • Defining your introduction by formulating the background, the baseline and the outline.
  • Identifying and using meaningful information using the SLIDE technique.
  • Creating a powerful close by summarising, engaging audience participation and closing with a call to action.
POD 3 – Rehearsing your presentation:
  • Familiarise yourself with the content and practicing the presentation.
  • Rehearsing your presentation and making notes.
  • Integrating different presentation methods into your delivery.
  • Improving on your delivery by asking for feedback.
POD 4 – Delivering your presentation:
  • Calming your nerves.
  • Opening the presentation with a great introduction.
  • Using effective body language throughout your presentation.
  • Communicating effectively with your audience.
4. Dress for Success

Dress codes for different levels in a company. Learn what to wear to work that will suit your position in the office.


General rules that can ensure you always look professional at work and at workplace events.

Workplace Conduct
1. Meeting Etiquette
POD 1 – Conduct guidelines for effective meetings:
  • Global meeting statistics.
  • How not to behave during meetings.
  • The Back-to-Basics Guide for good meetings.
  • Meeting do's and don'ts.
POD 2 – Why meetings don't work:
  • Contributing factors as to why most meetings are ineffective:
    • Information
    • Meeting length
    • Starting late
    • Thinking out loud
    • No accountability
    • Recap
POD 3 - Making meetings work:
  • 6 Methods to ensure your meetings are effective and efficient:
    • Information
    • Meeting length
    • Starting late
    • Thinking out loud
    • No accountability
    • Recap
2. Dealing with Bullying
POD 1 – Identifying bullying behaviours:
  • Cyber bullying.
  • Bullying at work.
  • Bullying at school.
POD 2 – Identifying workplace bullies:
  • The 6 most common types of workplace bullies.
  • Resources for support for bullying at school.
  • Resources for support if you are being cyberbullied.
  • Recap of workplace bullying behaviours.
  • Testing your reality.
  • 9 suggestions to deal with a workplace bully.
Relationship Building and Networking Skills
1. Dealing with difficult people
POD 1 – Creating context:
  • What is a difficult person?
  • Types of difficult people.
POD 2 – Dealing with difficult people in general:
  • 8 steps to effectively deal with difficult people.
POD 3 – Dealing with the difficult customer:
  • 8 Strategies to deal with the difficult customer.
  • The do's and don'ts of dealing with the difficult customer.
2. How to talk to anyone
POD 1 – Tips for talking:
  • Ten tips for people-centred communication.
POD 2 – Being a great conversationalist:
  • 10 tricks to become a great conversationalist.
POD 3 – Generational communication:
  • Getting to know the 5 generations, their background, characteristics, communication preferences and strengths.
POD 4 – Office Small Talk:
  • The most important do’s and don’ts of office small talk.
3. Effective Emails
POD 1: Things you need to know about your recipient before you write an email:
  • Planning your email by asking questions about the goal, the message, the recipient and the subject line of your email.
POD 2: Good emails have...
  • Discovering top tips for writing a good beginning, middle and end to your email, including:
    • The greeting
    • The introduction
    • The middle or body of the email
    • The wrap up and sign-off of your email.
POD 3: Rules to live by.
  • Identifying important rules to help you communicate with impact and write effective emails:
POD 4: When to send your email:
  • Determining the best time to send your email to get a quick response.
Technical Skills
1. PC Basics:
POD 1 – Navigation:
  • Learning how to navigate and find your way around documents and websites using a computer.
POD 2 – The Keyboard:
  • Identifying and using the different functionalities on a standard computer keyboard.
POD 3 – The Mouse:
  • Learning how to use the mouse to increase the efficiency of your work on a computer.
POD 4 – The Desktop:

Learning how to find your way around and use the basic functions on the computer desktop, which includes:

  • The Taskbar
  • The Start Icon
  • The Control Panel
  • Checking Network Connectivity
  • Using File Explorer
  • Internet Browsers
Risk Management
ABC Introduction:
  • Understanding the difference between corruption and fraud.
  • Identifying the dimensions of corruption (corrupt activities).
  • Identifying corrupt practices.
ABC Bribery:
  • Defining bribery as a transaction.
  • Understanding what can be viewed as a bribe.
  • Identifying the elements and evidence that constitute bribery.
  • Scenario-based learning. Determining the right course of action given the scenario.
Conflict of Interest:
  • Understanding the importance of ethics by means of global scandals.
  • Defining conflict of interest.
  • Determining whether a conflict of interest exists.
  • Using guidelines for decision making to avoid conflict of interest.
ABC Compliance:
  • Defining a culture of compliance.
  • Identifying the 8 elements of a good compliance programme.
AML and CTF: Anti-Money Laundering and Counter Terrorist Financing
  • Defining fraud, money laundering and terrorist financing.
  • Examining facts about money laundering and terrorist financing.
  • Using examples to explain the 3 steps in the money laundering process.
  • Identifying the 5 key steps to contribute to combating money laundering and terrorist financing.
AML/CTF: Suspicious Transactions
  • Examining the evidence: Timeline of major corporate fines relating to measures, controls and screening of customers and 3rd parties.
  • Questioning transaction criteria to identify potential suspicious transactions.
  • Interrogating example scenarios of suspicious customer behaviour/transactions.
  • Using the 4 checkpoints for effective reporting of potentially suspicious transactions.
  • Applying the 3 rules to successful reporting and identification of criminals.
KYC: Know your Customer
  • Understanding the basic principles of KYC.
  • Examining what KYC tells you about customers and 3rd parties.
  • Reviewing KYC programme steps.
  • Identifying the 3 elements of KYC good practice.
  • Reflecting on the KYC process.
  • Using the S-A-F-E method as KYC for transactions.
Automotive Series
Practical Selling Skills
POD 1 – Introduction:
  • Defining who a customer is.
  • Understanding what customers expect from a sales executive.
  • Analysing how to influence the 6-step customer buying cycle.
  • Using the 8-step sales process to close the deal.
POD 2 – Meet and Greet:
  • Analysing the three deciding factors that customers measure a sales executive on.
  • Understanding how to make a great first impression using personal appearance, approach and attitude.
POD 3 - Qualify the customer:
  • Identifying three steps to successfully qualify a customer.
  • Applying different question types to qualify a customer.
  • Identifying focus areas to formulate qualifying questions.
POD 4 – Present the Product:
  • Demonstrating how to present the vehicle to the customer.
  • Demonstrating how to do a static and dynamic vehicle presentation.
  • Using the 6-point presentation process during the vehicle demonstration.
  • Demonstrating the steps to follow before, during and after a demonstration drive.
POD 5 – Addressing Objections:
  • Understanding the value of an objection in the sales process.
  • Differentiating between an objection and an excuse.
  • Identifying the main types of objections.
  • Demonstrating two strategies and a 5-step process to address objections.
  • Applying techniques to demonstrate value to the customer.
  • Listing the do’s and don’ts when handling objections.
POD 6 – Ask for the Deal:
  • Understanding how to close the deal, ask for the sale and seal the deal.
  • Distinguishing between three different types of deal closers and when to use them.
  • Applying the 9-step process to seal a deal.